-Terms Of Service-

Payments are accepted through Venmo, cash app, or Zelle. I can also accept credit cards with a processing fee. A non-refundable deposit of 30% (per gecko) is required to place a gecko on hold. The hold deposit is for that particular gecko only. If you are involved in a payment plan and change your mind on your purchase, any payments minus the hold deposit can be transferred to the newly chosen gecko, however, an additional 30% non-refundable deposit for the new gecko will be required. If you change your mind all together, a credit (minus the non-refundable deposits) will be issued toward a future purchase and will be good for 6 months after date of issue. NO CASH REFUNDS WILL BE GIVEN. No gecko is considered on hold until a deposit is sent, however, you must message me for approval before sending a deposit or you will be subject to the fees that I am charged to give you a refund (PayPal still charges fees for sales even if the money is refunded). All sales are done through Facebook messages/emails only. I like to have a written record of all transactions, therefore I do not conduct any sales over the phone. 

Payment plans are available for all purchases over $100. All purchases MUST be paid off within 30 days of initial deposit, unless other arrangements have been made. I am a very reasonable and lenient person, if you need more time, depending on the shipping window it can usually be arranged. If you fail to complete your payment plan or make other arrangements to extend your plan by the given date it will be considered gecko abandonment. If the gecko is abandoned the non refundable deposit is lost and your remaining balance minus the deposit will be turned into a credit with an expiration date of 6 months from date of issue. *Payment plans may be subject to seasonal shipping windows. 

Shipping to the continental 48 United States is done through FedEx Priority Overnight Monday through Wednesday with arrival Tuesday through Thursday. Shipping prices can range from $30 to over $60, so please contact me with your zip code for a shipping quote. Depending on your location Priority Overnight Packages typically arrive by 10:30am in most areas, however, some areas can be as late as 4:30pm. If you are unable to set aside an entire day, holding for pick up at your local FedEx hub is also an option. I will not be held responsible for issues or delays with the carrier. I will only ship when temperatures are safe (between 42-80 degrees Fahrenheit) in all destinations, this includes my area, your area, and the fed ex hubs that your gecko will be traveling through. I take into consideration the overnight lows as well as the daytime highs. I will include a heat pack or cool pack if I feel one is needed. Overseas shipping or shipping to Canada has been done before and is available on a case by case basis.

I guarantee live arrival minus shipping delays mentioned above that are beyond my control. In the unlikely event that your gecko arrives dead on arrival (DOA), I will reimburse you the cost of the gecko(s) in the form of a credit (no cash refunds will be given). Shipping charges of the replacement gecko will be your responsibility. I do not reimburse shipping costs. A proper address must be given and someone must be available to receive the package upon the FIRST delivery attempt. If no one is there to receive the package my guarantee will be null and void. Please contact me within 1 hour of delivery no matter what! We love these animals, and always worry when shipping them so please be available to communicate through the whole shipping process.

****Overseas shipments can be done, but live arrival is only guaranteed to the USA exporter. Once it arrives alive from that overnight travel I do not guarantee past that. I can not control what happens to your gecko during the time it spends in transit with your exporter. Should something occur during transit I am not responsible for replacement during that time. 

It is always a possibility that a gecko can drop their tail during shipping. This is something that they can do at any given time, tail loss is NOT covered in the guarantee. 

In the unfortunate event of a DOA, I MUST be contacted within 1 hour of delivery. Be prepared to send me photographic evidence and in some cases I may even ask for the dead gecko(s) to be sent back. Do not dispose of them until you have my approval. Underground Geckos and our shipper do our best to get the package moving again in the event of a delay, but the temps/location the gecko is held at is out of our control therefore we are not responsible for deaths involving shipping delays. Once the animal is in the hands of the buyer, it's health and well-being is beyond my control. I am always available for any questions and care information and if asked will direct buyers to care sheets if needed. I will not guarantee the health (sickness or accident) of the animal once the responsibilities belong to the new owner. Shipment of the replacement gecko will be your responsibility. *Issues resulting from improper husbandry or accidents are not covered. I like to consider myself a very fair person, and all issues will be dealt with on a case by case basis. 

All of our geckos are being fed all flavors of Pangea Complete on rotation, all flavors of BPZ Zoological, and occasional crickets or dubia roaches.

I do not guarantee color. I feel the pictures that I provide are very accurate and I am always more than willing to take more for you. I do not guarantee the sex of a gecko unless it is actually stated Male or Female. The terms unsexed, possible female, probable female, no pores seen, pores seen, etc. are just my observations at the time the gecko is posted for sale, they are not a guarantee of sex.

**This Guarantee in it's entirety is null and void if the gecko is not directly purchased and shipped by Underground Geckos** 

**I reserve the right to refuse sale. 

**If you send payment, I will assume that you have read and agreed to these terms.** 

We love all of our babies and appreciate any updates.